Opal Transfer Ltd operates as a payment service provider (PSP) in the UK. Your money is always safe with Opal Transfer, as we are an Authorised Payment Institution (API) in the UK, Financial Conduct Authority (FCA) authorisation number: 533677. Opal Transfer EU, UAB is an Electronic Money Institution (EMI), licensed by the Bank of Lithuania, authorization code LB001915, license number 58, dated 2019-10-03. We are supervised by the Bank of Lithuania located at Gedimino pr. 6, LT-01103, Vilnius, Lithuania, at telephone number: +370 800 50 500. You can find more information about the Bank of Lithuania here: https://www.lb.lt/en/. Data about us is collected and stored in the Register of Legal Entities of the Republic of Lithuania. Moreover, when you visit Opal Transfer website on your computer or mobile phone you may notice a small padlock icon in your browser's address bar (bottom left of the web browser). This icon confirms that your data travels using an encrypted link between our server and a customer. This allows the sensitive information such as credit card numbers, personal data, and login credentials to be securely transmitted over the public Internet.

Safeguarding measures are applied to all relevant funds, which are segregated and kept separately from the company’s funds, ensuring that, in the event of insolvency, relevant funds still held with us would be used to repay you following- the UK Payment Services Regulations 2017, EU Payment Services Directive and the Republic of Lithuania Law on Electronic Money and Electronic Money Institutions. The relevant funds are all deposits that Opal Transfer has received from you, but where a Money Transfer Order has not yet been executed to the Receiver’s Payment Service Provider.

It is always safe to transfer money using Opal Transfer money services and here’s why:

We are fully authorized by the UK financial authority and supervised by the Bank of Lithuania for payments within the EEA
All our activity is carefully and permanently supervised
We have over 19 years of experience in the money transfers field
Over 300,000 people have trusted us
We have dealt with over 700,000 receivers from 39 countries
We have transferred over £1.8 billion 
 

Opal Transfer takes extra care with your money’s safety and the prevention of money laundering. We are regulated by the UK financial authority.

We are supervised by the Bank of Lithuania located at Gedimino pr. 6, LT-01103, Vilnius, Lithuania, with the telephone number: +370 800 50 500. You can find more information about the Opal Transfer EU, UAB on the Bank of Lithuania's official website: https://www.lb.lt/en/. Data about us is collected and stored at the Register of Legal Entities of the Republic of Lithuania.

We want to prevent any illegal activities and make sure all the money transferred with us answers the requirements of the Money Laundering Law. This is why we may ask you for some extra documents that you can easily upload in the Document Upload section on Opal Transfer mobile app or website; alternatively, you can send them via email, at info@opaltransfer.com or via our Business WhatsApp +442070220995 .

You can register with Opal Transfer and transfer money if you are at least 18 years old and you currently live in the UK or in one of the following countries within the European Economic Area (EEA) (regardless of your nationality): Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Please let us know if you have any problems with Opal Transfer services. You can always call, send an email or speak to us in person to improve things. We will do our best to resolve your problem as quickly as possible.

If you decide to complain about payments from the UK, you can email us with your complaint request at manager@opaltransfer.com and payments within EEA to info@opaltransfer.com. Your complaint or issue will be presented to a more senior company representative, the Complaints Officer and Operations Manager. After we receive your complaint, we will send you a written acknowledgement within 7 calendar days and the final response not later than 15 calendar days.

The letter will contain details of our complaints procedure and of your right to refer the complaint to the Financial Ombudsman in the UK and the right to use an out-of-court settlement of disputes and bring the claim to the Bank of Lithuania if you are dissatisfied with our assessment and ruling. It will also state who within Opal Transfer is dealing with the complaint and how to contact them.

Opal Transfer currently works in the UK and 32 other countries within the EU and non-EU, and always look for new destinations. If you have any suggestions for new countries where people need our services, please let us know.

Our money services cover the following countries:

Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, Ukraine and United Kingdom.

If you want to send money to the UK, EU or Ukraine now just go to the Money Transfers sections on Opal Transfer app or website, add the receiver, select the amount you would like to transfer and pay by debit card or bank transfer.

Important: Opal Transfer reserves the right to request extra documentation, according to the law. These documents may vary for payments initiated from outside the UK or where payment destination country is outside the EEA.​

For now, Opal Transfer does not support money transfers from non-EU countries.

You can send money abroad from the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Norway, Poland, Romania, Slovakia, Spain, Sweden, The Netherlands, and United Kingdom.

Opal Transfer offers the safest possible money services. We are an authorised UK Payment Institution, and the main law, called The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 applies to our activity in the UK and within the EEA we are an Electronic Money Institution to which the Law of the Republic of Lithuania on The Prevention of Money Laundering and Terrorist Financing applies.

This law requires us to take extra care and verify our customers’ identities and source of funds where necessary in order to prevent money laundering or any other money-related illegal activities. You can always find out more details about when and why we need to ask you for some extra documents.