Effortless business money transfers across Europe

Opal Transfer Ltd operates as a payment service provider (PSP) in the UK. Your money is always safe with Opal Transfer, as we are an Authorised Payment Institution (API) in the UK, Financial Conduct Authority (FCA) authorisation number: 533677. Opal Transfer EU, UAB is an Electronic Money Institution (EMI), licensed by the Bank of Lithuania, authorization code LB001915 license number 58, dated 2019-10-03. We are supervised by the Bank of Lithuania located at Gedimino pr. 6, LT-01103, Vilnius, Lithuania, with telephone number: +370 800 50 500. You can find more information about the Bank of Lithuania here: https://www.lb.lt/en/. Data about us is collected and stored at the Register of Legal Entities of the Republic of Lithuania.Moreover, when you visit Opal Transfer website on your computer or mobile phone you can notice the small image of a padlock on your browser address box (bottom left of the web browser). This icon confirms that your data travels using an encrypted link between our server and a customer. This allows the sensitive information such as credit card numbers, personal data, and login credentials to be securely transmitted over public Internet.

It is always safe to transfer money using Opal Transfer money services and here’s why:

We are a fully authorized by the UK financial authority and supervised by the Bank of Lithuania for payments within EEA
All our activity is carefully and permanently supervised
We have over 19 years’ experience in the money transfers’ field
Over 300,000 people have trusted us
We have dealt with over 700,000 receivers from 39 countries
We have transferred over £1.8 billion 
 

Opal Transfer takes extra care with your money’s safety and the prevention of money laundering. We are regulated by the UK financial authority.

We are supervised by the Bank of Lithuania located at Gedimino pr. 6, LT-01103, Vilnius, Lithuania, with telephone number: +370 800 50 500. You can find more information about the Opal Transfer EU, UAB on the Bank of Lithuania's official website: https://www.lb.lt/en/. Data about us is collected and stored at the Register of Legal Entities of the Republic of Lithuania.

We want to prevent any illegal activities and make sure all the money transferred with us answers the requirements of the Money Laundering Law. This is why we may ask you for some extra documents that you can easily upload in Document Upload section on Opal Transfer mobile app or website; alternatively, you can send them via email, at info@opaltransfer.com, via our Business WhatsApp +442070220995 or you can bring your original documents in person, at our physical branch in London. 

You can register with Opal Transfer and transfer money if you are at least 18 years old and you currently live in the UK and within the European Economic Area (EEA), in one of the following countries (regardless of your nationality): Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden or the United Kingdom.

Please let us know if you have any problems with Opal Transfer services. You can always call, write an email or speak to us in person to improve things. We will do our best to resolve your problem as quickly as possible.

If you decide to complain about payments from the UK, you can email us by submitting your complaint request at manager@opaltransfer.com and payments within EEA to info@opaltransfer.com. Your complaint or issue will be presented to a more senior company representative, the Complaints Officer and Operations Manager. After we receive your complaint, we will send you a written acknowledgement within 7 calendar days and the final answer not later than 15 calendar days.

The letter will contain details of our Complaints Procedure and of your right to refer the complaint to the Financial Ombudsman in the UK and the right to use an out-of-court settlement of disputes and bring the claim to the Bank of Lithuania if you are dissatisfied with our assessment and ruling. It will also state who within Opal Transfer is dealing with the complaint and how to contact them.

Opal Transfer currently works in the UK and 38 other countries within the EU and non-EU, and always look for new destinations. If you have any suggestions for new countries where people need our services, please let us know.

Our money services cover the following countries:

Armenia, Austria, Azerbaijan, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Moldova, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Tajikistan, The Netherlands, Ukraine, United Kingdom and Uzbekistan.

If you want to send money to the UK, EU or Ukraine now just go to the Money Transfers sections on Opal Transfer app or website, add the receiver, select the amount you would like to transfer and pay by debit card or bank transfer.

If you want to send to countries outside the EU, you should follow these easy steps:

Transfer the necessary amount to Opal Transfer bank account
Enter your name in the payment reference field
Call our customer service team on +44 20 7976 5445 and one of our advisors will complete your money transfer for you, in the language you prefer
 

If you want to transfer money from the UK to countries outside EU with the Unique Transfer Code, it’s absolutely fine. We may ask you some extra documents, such as: a certified copy* of your personal ID or passport, fill in the compliance form and provide the source of funds and proof of occupation.

* A certified copy is a document approved by the appropriate person (e.g. an independent professional person, solicitor, a family doctor, an accountant, civil servant, notary or officer of HM armed forces).

Important: Opal Transfer reserves the right to request extra documentation, according to the law. These documents may vary for payments initiated from outside the UK or where payment destination country is outside the EEA.​

For now, Opal Transfer does not support money transfers from non-EU countries.

You can send money abroad from the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Norway, Poland, Romania, Slovakia, Spain, Sweden, The Netherlands, and United Kingdom.

Opal Transfer offers the safest possible money services. We are an authorised UK Payment Institution, and the main law, called The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 applies to our activity in the UK and within EEA we are an Electronic Money Institution where the  Republic of Lithuanian Law on The Prevention of Money Laundering and Terrorist Financing applies to our activities.

This law requests us to pay extra care and verify our customers’ identity and source of funds where necessary in order to prevent money laundering or any other money-related illegal activities. You can always find out more details, when and why we need to ask you for some extra documents.